Terms of Service
Overview
This website is operated by XPPEN Pakistan – Maxtek International. Throughout the website, the terms “we”, “us”, and “our” refer to XPPEN Pakistan – Maxtek International.
By visiting my-xppen.com, using our website, or purchasing a product from us, you agree to these Terms of Service and all policies referenced on our website.
Please read these terms carefully before using our website or placing an order.
1. Online Store Terms
By using our website, you agree to use our products and services only for lawful purposes.
You must not attempt to introduce viruses, malicious code, or other harmful technologies that could affect the operation or security of our website.
Violation of these terms may result in restriction or termination of access to our services.
2. General Conditions
We reserve the right to refuse or cancel service or orders where reasonably necessary, including cases involving suspected fraud, incorrect information, misuse of the website, or product availability.
You may not reproduce, copy, resell, or commercially exploit website content without appropriate authorization.
3. Product Information
We aim to provide accurate information regarding XPPEN products, including:
- Product names and models
- Specifications
- Compatibility
- Images
- Availability
- Pricing
Product images and colors may appear slightly different depending on your device or display settings.
Customers should carefully review product specifications and compatibility before purchasing.
4. Prices & Availability
Product prices may change without prior notice.
We may update prices, promotions, specifications, availability, or discontinue products where necessary.
If an obvious pricing or product-information error occurs, we reserve the right to correct the information and contact the customer regarding an affected order.
5. Products & Services
Our website offers XPPEN products including drawing tablets, graphic tablets, pen displays, stylus pens, screen protectors, accessories, and other available XPPEN products.
Some products may be available in limited quantities.
All returns, refunds, and replacements are subject to our Refund & Returns Policy.
6. Orders & Customer Information
Customers must provide accurate and complete information when placing an order, including their name, phone number, email address, and delivery address.
We may contact customers to verify an order before processing or dispatch.
We reserve the right to cancel or limit an order where there is an obvious error, suspected fraudulent activity, unavailable stock, or inaccurate customer information.
7. Shipping & Delivery
Orders are processed and delivered according to our Shipping Policy.
Our standard order processing and delivery estimates are provided on the Shipping Policy page.
Delivery times may vary due to courier operations, public holidays, weather conditions, remote locations, or circumstances outside our reasonable control.
8. Returns & Refunds
Eligible products may be returned within 7 days of receiving the product, subject to our Refund & Returns Policy.
Products must meet the applicable return conditions and include their original packaging, accessories, and proof of purchase.
Sale, discounted, promotional, and clearance products are non-refundable.
For eligible returns, return courier charges are covered by XPPEN Pakistan – Maxtek International, according to the applicable return conditions.
9. Product Warranty
Eligible XPPEN products purchased from XPPEN Pakistan – Maxtek International come with a 1-year warranty, subject to applicable warranty conditions.
The warranty does not cover damage caused by misuse, accidents, improper handling, unauthorized repair, or customer-caused physical damage.
Proof of purchase may be required for warranty claims.
10. Third-Party Services & Links
Our website may contain links to or use services provided by third parties, including payment, courier, analytics, social media, or other technology providers.
Third-party services may operate according to their own terms and privacy policies.
We are not responsible for the independent content or practices of third-party websites.
11. Personal Information
Personal information submitted through our website is handled according to our Privacy Policy.
Customers should review our Privacy Policy for information about how personal data may be collected, used, stored, and protected.
12. Errors & Inaccuracies
Occasionally, website information may contain errors or omissions relating to:
- Product descriptions
- Prices
- Promotions
- Availability
- Shipping charges
- Delivery estimates
- Specifications
We reserve the right to correct errors and update information where necessary.
13. Prohibited Uses
You may not use our website:
- For unlawful purposes
- To submit false or misleading information
- To distribute malicious software
- To attempt unauthorized access
- To interfere with website security
- To collect other users’ personal information without authorization
- To violate intellectual property rights
- To engage in fraudulent activities
14. Intellectual Property
XPPEN trademarks, product names, logos, product images, and other brand materials belong to their respective rights holders.
Website-specific content may not be copied, reproduced, distributed, or commercially used without appropriate permission.
15. Limitation of Responsibility
We aim to maintain accurate information and reliable website services.
However, we cannot guarantee uninterrupted website availability or be responsible for delays or interruptions caused by third-party services, courier companies, technical failures, or circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude rights or obligations that cannot legally be excluded.
16. Termination
We reserve the right to restrict or terminate access to our website or services where a user violates these Terms of Service or engages in unlawful, fraudulent, or harmful activity.
17. Governing Law
These Terms of Service and the use of our website are governed by and interpreted according to the laws of Pakistan.
Tumhare old content mein Pakistan governing law already specified thi, isliye isko retain karna sahi hai.
18. Changes to Terms of Service
We may update these Terms of Service when our website, products, services, or business policies change.
The latest version of these Terms will be available on this page. Continued use of the website after an update constitutes acceptance of the revised Terms.
19. Contact Information
For questions regarding these Terms of Service, contact:
XPPEN Pakistan – Maxtek International
Email: myxppen@gmail.com
Phone: 0316 500 9233
Address: Maxtek International, Shop No. 7, Bilal Plaza, Haider Road / Bank Askari Bank Street, Saddar, Rawalpindi, Punjab 46000, Pakistan.