Privacy Policy
Last Updated: August 2026
At XPPEN Pakistan – Maxtek International, we respect your privacy and are committed to protecting the personal information you provide when visiting or shopping through our website, my-xppen.com.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you browse our website, contact us, create an account, or place an order.
Who We Are
This website represents XPPEN Pakistan – Maxtek International and provides XPPEN drawing tablets, graphic tablets, pen displays, stylus pens, screen protectors, accessories, and related products to customers in Pakistan.
Our website address is my-xppen.com.
Information We Collect
When you interact with our website, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account information
- Products ordered
- Order and transaction details
- Messages submitted through contact forms
- IP address, browser, and device information
We only collect information that is reasonably required to operate our website, process orders, communicate with customers, and provide our services.
How We Use Your Information
Information collected through our website may be used to:
- Process and manage orders
- Arrange product delivery
- Provide order updates
- Respond to customer enquiries
- Provide product and after-sales support
- Manage customer accounts
- Improve our website and shopping experience
- Prevent fraud, spam, and misuse
- Maintain website security
- Meet applicable administrative or legal requirements
Orders and Payments
When you place an order, information necessary to process your purchase may be collected, including your contact, billing, shipping, and order details.
Where payments are processed through third-party payment providers, those providers may process information according to their own privacy and security policies.
We recommend reviewing the privacy policies of any payment service used during checkout.
Contact Forms
When you contact us through a website form, we may collect your name, email address, phone number, message, and any other information you voluntarily provide.
This information is used primarily to respond to your enquiry and provide relevant customer or product support.
Cookies
Our website may use cookies to improve functionality and provide a better browsing experience.
Cookies may be used to remember:
- Login information
- Shopping cart contents
- User preferences
- Website settings
- Session information
If you have an account and log in, cookies may also be used to maintain your login session.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
Analytics and Website Performance
We may use analytics and performance tools to understand how visitors interact with our website.
These tools may collect information such as pages visited, device type, browser information, approximate location, traffic source, and interactions with the website.
This information helps us improve website performance, usability, products, and customer experience.
Note: Agar Google Analytics/Meta Pixel actually installed nahi hain, unka naam specifically Privacy Policy mein mention karne ki zarurat nahi.
Embedded Content and Third-Party Websites
Pages on our website may contain embedded content or links from other websites, including videos, images, social media content, payment services, maps, or other external resources.
These third-party websites may collect information, use cookies, or track interactions according to their own privacy policies.
XPPEN Pakistan – Maxtek International is not responsible for the privacy practices of independent third-party websites.
Who We Share Your Information With
We do not sell customer personal information.
Where necessary to provide our services, relevant information may be shared with service providers such as:
- Courier and delivery companies
- Payment processors
- Website hosting providers
- Technical service providers
- Security and fraud-prevention services
- Other providers required to complete an order or requested service
Only information reasonably necessary for the relevant service should be shared.
How Long We Retain Your Information
Personal information may be retained for as long as reasonably necessary to process orders, maintain customer accounts, provide support, maintain business records, prevent fraud, resolve disputes, and meet applicable administrative or legal requirements.
Account holders may be able to view or update certain personal information through their account.
Your Rights
Depending on applicable requirements and the circumstances, you may contact us to:
- Request access to personal information held about you
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Update your account information
- Ask questions about how your information is used
Certain information may need to be retained for legitimate administrative, security, transaction, or legal purposes.
How We Protect Your Information
We take reasonable technical and administrative measures to protect customer information against unauthorized access, misuse, alteration, or disclosure.
However, no online transmission or storage method can be guaranteed to be completely secure.
Spam and Security
Website comments, forms, account activity, or other submissions may be checked through automated security or spam-detection systems to protect our website and customers.
Children’s Privacy
Our website and products are intended for general consumers and are not designed to knowingly collect personal information directly from young children without appropriate authorization.
If you believe personal information has been submitted by a child without appropriate permission, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technology, or business practices change.
The latest version will be published on this page with an updated revision date.
Contact Us
For questions regarding this Privacy Policy or your personal information, contact:
XPPEN Pakistan – Maxtek International
Website: my-xppen.com
Phone: 0316 500 9233
Email: myxppen@gmail.com
Address: Shop No. 7, Bilal Plaza, Haider Road / Bank Askari Bank Street, Saddar, Rawalpindi, Punjab 46000, Pakistan.