Refund and Returns Policy


Refund & Returns Policy

At XPPEN Pakistan – Maxtek International, we are committed to providing genuine XPPEN products and reliable customer support. Please review our return, refund, replacement, and warranty conditions before making a purchase.

7-Day Return Policy

Customers may request a return within 7 days of receiving the product.

To be eligible for a return:

  • The product must be in its original condition.
  • Original packaging must be available.
  • All accessories, cables, stylus, manuals, and other included items must be returned.
  • A valid receipt or proof of purchase is required.
  • The product must not have physical damage caused by misuse, negligence, or improper handling.
  • The product must have been purchased from XPPEN Pakistan – Maxtek International.

Return requests made after 7 days will be handled according to the applicable warranty terms where relevant.

Damaged or Defective Products

If you receive a damaged or defective product, contact our support team within the return period.

We may request the product model, serial number, proof of purchase, and photos or videos showing the issue.

The product may be inspected before a replacement or refund is approved.

1-Year Warranty

Eligible XPPEN products purchased from XPPEN Pakistan – Maxtek International come with a 1-year warranty.

Warranty claims are subject to inspection and applicable warranty conditions. The warranty does not cover damage resulting from misuse, accidents, improper handling, unauthorized repairs, or physical damage caused by the customer.

Proof of purchase may be required for warranty claims.

Refunds

Once an eligible returned product has been received and inspected, we will inform you whether the refund has been approved.

Approved refunds will be processed according to the original payment method or another applicable method communicated by our team.

Bank or payment processing times may vary.

Sale Products

Sale, discounted, promotional, and clearance products are non-refundable.

Customers are advised to carefully review product specifications, compatibility, and applicable terms before purchasing a sale product.

Exchanges & Replacements

Products confirmed as defective or damaged may qualify for replacement according to the applicable return or warranty conditions.

Replacement is subject to product inspection and availability.

If the same model is unavailable, our team will contact the customer regarding available options.

Return Courier Charges

For eligible returns, return courier charges will be covered by XPPEN Pakistan – Maxtek International.

Customers should contact our team and receive return instructions before sending any product back.

Please do not send a product without first contacting our support team.

How to Request a Return or Warranty Claim

When contacting us, please provide:

  • Customer name
  • Order or invoice number
  • Product name and model
  • Description of the issue
  • Photos or videos of the product, if required
  • Product serial number, if requested

Our team will review your request and provide further instructions.

Contact Us

For returns, replacements, refunds, or warranty assistance:

XPPEN Pakistan – Maxtek International
Phone: 0316 500 9233
Email: myxppen@gmail.com
Address: Shop No. 7, Bilal Plaza, Haider Road / Bank Askari Bank Street, Saddar, Rawalpindi, Punjab 46000, Pakistan.